Archiving Text Messages – SMS Archiving Strengthens Your Organization
Organizations are already archiving emails, but what about text messages? SMS messages are becoming an increasingly important part of business communications as part of the digital transformation, and with good reasons. Text messaging is accessible, has a low barrier to entry (it’s something we’re all already doing), and promotes fast two-way exchanges that facilitate accelerated […]
How Call Recording of Employees’ Cell Phones Can Boost your Business
Businesses far and wide rely on data to grow; this is not news. However, the ways and means that data is collected, analyzed, and put into action are what really matters in our data-flooded marketplace. Company call recording of employees’ mobile and landline exchanges with customers is one of the best ways to use data and information […]
The key to Customer Retention and Increased Upselling – B2B and B2C
Relationship between customers and businesses starts and ends with Reachability. Once the sale is made, the next obvious challenge is to retain the customer and maximize the CLV (Customer Lifetime Value) – for the subscription length, the reputation, the potential likelihood of upselling, for the reviews, etc. Businesses need to take care of that customer […]
