Identifying and Addressing Ghosting On-the-Job by Employees Cell Phone Usage Patterns
Are you grappling with the challenge of employees ghosting, where their mobile phone usage for work becomes a blind spot? This is no longer a “new phenomenon”, especially with remote, or Out-of-office working modalities becoming the norm. How would you know what employees are really doing and whether or not they are performing their tasks […]
Insurance Brokerage, Digital Transformation and Cell Phones – the Winning Combination for 2023
Increasing competition from online insurance providers and direct-to-consumer sales is one of the biggest challenges facing insurance agencies and brokers in the US for quite some time now. With the rise of digital transformation and the increasing ease of accessing information online, many consumers are turning to online insurance providers to purchase insurance policies rather […]
Data – How do we utilize it in our CRM?
Staying ahead of the competition means that businesses must continuously find new and innovative ways to improve their customer relationships and increase their customer base and market penetration. One way to do this is by using big data tools within your CRM system. This article explores the relevance of big data and data science to […]
A Guide to Integrating Microsoft Teams and Cellular Phones
The pandemic has accelerated the adoption of various communication platforms including Microsoft Teams, Zoom and Slack. The need for a complete workspace offering that has chat, videoconferencing, application integration, and storage features to seamlessly transition into the new work-from-home normal allowed companies to experiment with different platforms. Among the most preferred business communication platforms was […]
Are you really making the best-informed decisions? Or….. (Part 2 of 2)
In our previous blog post, we mentioned that more and more business communications are taking place using cellphones over the cellular network and therefore remain unrecorded and undocumented by the organization’s systems. For this valuable business data to become a resource for your decision-making processes, a new type of solution is necessary that will give […]
Going into Crisis Mode – Your Workforce and the New Normal
While we are facing the 2nd wave of COVID-19 (or a spiking first – depending on the expert you listen to), enterprises need to go into crisis mode quickly and efficiently. In addition to adapting their business models, looking for additional revenue streams, or alternative supply chains, many companies are now deciding to let almost […]
How to listen to the silent voice of your customers
Did you know that the majority of business calls between your organization and the outside world are now mobile-based? Just think about your employees in the field (your “road warriors”), who spend a lot of time on the road, at airports, in hotels, etc. Recent estimates are that they spend up to 60% of their […]
What do you really remember after your last customer call?
Hermann Ebbinghaus and other leading memory researchers measured the decrease in the ability of the brain to retain memory over time. He documented the results in what’s today known as the Ebbinghaus forgetting curve.The shocking fact is that you can witness a 50% decrease in retention within 20 minutes, or 70% loss within 24 hours. […]
