Data – How do we utilize it in our CRM?
Staying ahead of the competition means that businesses must continuously find new and innovative ways to improve their customer relationships and increase their customer base and market penetration. One way to do this is by using big data tools within your CRM system. This article explores the relevance of big data and data science to […]
A Guide to Integrating Microsoft Teams and Cellular Phones
The pandemic has accelerated the adoption of various communication platforms including Microsoft Teams, Zoom and Slack. The need for a complete workspace offering that has chat, videoconferencing, application integration, and storage features to seamlessly transition into the new work-from-home normal allowed companies to experiment with different platforms. Among the most preferred business communication platforms was […]
Work-life balance comes at a price. That’s why we need smart work-life integration
For decades, employees have been struggling to balance their work and private lives. Factors that contributed to a bad work-life balance were more responsibilities at work and / or at home, longer work hours, and having children, to name a few. Having a good work-life balance results in less stress, lower burnout rates, and an […]
CRM is Not the Enemy – This is How to Boost CRM Adoption by Salespeople
When you talk to sales reps about CRM, you will often hear: “Yeah, it’s great for management, but I don’t see how it can benefit me.” Some will even go further and point out that recording everything related to their job in the CRM system is time-consuming and comes at the expense of valuable prospecting time. Coming […]
Want to keep your sales up? Make every sales call count!
Picture this: your sales figures are lower than they should be, the measures you take to increase numbers are not working – and you have no idea why. To make this even more painful, this has been going on for quite some time now. Strange, because your salespeople are good; you made sure that they […]
Are you really making the best-informed decisions? Or….. (Part 2 of 2)
In our previous blog post, we mentioned that more and more business communications are taking place using cellphones over the cellular network and therefore remain unrecorded and undocumented by the organization’s systems. For this valuable business data to become a resource for your decision-making processes, a new type of solution is necessary that will give […]
How to listen to the silent voice of your customers
Did you know that the majority of business calls between your organization and the outside world are now mobile-based? Just think about your employees in the field (your “road warriors”), who spend a lot of time on the road, at airports, in hotels, etc. Recent estimates are that they spend up to 60% of their […]
