Leveraging your CRM to the fullest
While a lot of businesses have had CRMs for a while now, there are always new businesses that could benefit from a CRM system. Also, CRMs are always changing and evolving, so even businesses that have had them for a while could learn about some new features or benefits that they didn’t know about before. […]
Hiring the Wrong Salesperson
Hiring the wrong person for a sales position can be costly for a business. Not only do you have to spend time and money training the new hire, but you also lose out on potential revenue that could have been generated by a more qualified individual. This could potentially amount to a serious impact on […]
Data – How do we utilize it in our CRM?
Staying ahead of the competition means that businesses must continuously find new and innovative ways to improve their customer relationships and increase their customer base and market penetration. One way to do this is by using big data tools within your CRM system. This article explores the relevance of big data and data science to […]
Call Recording – Partial Compliance is Really Non-Compliance
Some events have such a dramatic impact on the world that we can split our history into “before” and “after” that event. The COVID-19 pandemic is one such historical event. While it’s certainly true that remote working was on the rise pre-pandemic, the pandemic accelerated remote working to unprecedented levels. Supported by advancements in mobile […]
Why Should You Record Mobile Sales Calls
It should come as no surprise that mobile devices are playing an increasingly prominent role in modern workplaces, and with good reason. Cell phones offer numerous benefits to organizations in the digital age. For example, they allow employees to remain in contact with the office, customers, and vendors while on the go. They also promote […]
Archiving Text Messages – SMS Archiving Strengthens Your Organization
Organizations are already archiving emails, but what about text messages? SMS messages are becoming an increasingly important part of business communications as part of the digital transformation, and with good reasons. Text messaging is accessible, has a low barrier to entry (it’s something we’re all already doing), and promotes fast two-way exchanges that facilitate accelerated […]
How Call Recording of Employees’ Cell Phones Can Boost your Business
Businesses far and wide rely on data to grow; this is not news. However, the ways and means that data is collected, analyzed, and put into action are what really matters in our data-flooded marketplace. Company call recording of employees’ mobile and landline exchanges with customers is one of the best ways to use data and information […]
A Guide to Integrating Microsoft Teams and Cellular Phones
The pandemic has accelerated the adoption of various communication platforms including Microsoft Teams, Zoom and Slack. The need for a complete workspace offering that has chat, videoconferencing, application integration, and storage features to seamlessly transition into the new work-from-home normal allowed companies to experiment with different platforms. Among the most preferred business communication platforms was […]
Field Services: Establishing New Standards for Sustainable Excellence
In a nutshell, field services are maintenance, installation, and repairs performed by professionals in the field or workplaces and at clients’ facilities and homes. This kind of activity encompasses multiple sectors like IT, transportation, infrastructure, utilities and other businesses. With digitalization in full swing, sustainable excellence is no longer an option. Let’s examine how it […]
Achieving Conversion Intelligence (CI): Empowering Sales Teams and Boosting Growth
Conversion Intelligence (CI) is trending upward. CI involves the ongoing harvesting, analysis, and conversion of market data into intelligence to enhance decision-making, boost business core competencies, and elevate sales performance metrics. It also helps improve sales-related procedures like training and onboarding, while allowing executives to use the insights to boost productivity and cross-department collaboration. But […]
